Privacy policy

Hartwell Health respects your privacy and is committed to handling personal information responsibly.

When you use our website or place an order, we may collect information such as your name, email address, telephone number, billing and delivery address, order information, payment-related information, IP address, browser and device information and information about how you interact with our website.

We may use personal data to process and deliver orders, provide customer support, prevent fraud, process payments, communicate important information about your order, improve our website and services, comply with legal obligations and, where permitted or consented to, provide marketing communications.

We process personal information only where we have an appropriate legal basis, which may include performance of a contract, compliance with a legal obligation, legitimate interests or your consent.

Sharing Personal Information

We may share information with trusted service providers where necessary to operate our business. These may include Shopify, payment processors, fulfilment and logistics providers, delivery companies, analytics providers, advertising platforms, customer support providers and professional advisers.

We only share information where reasonably necessary for the relevant service or where required by law.

We do not sell customers' personal information to advertisers.

Certain providers may process data outside the UK. Where required, appropriate safeguards are used for international transfers of personal data.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting, fraud-prevention and regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability and withdrawal of consent concerning your personal data.

To exercise a privacy right, contact info@hartwellhealth.co.uk.

You may also have the right to complain to the UK Information Commissioner's Office if you believe your personal information has been handled improperly.